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collections agent

January 15th, 2019 at 11:02 pm

So I got a call from a collections agent. I'm not sure what to do. I refused to pay a $200 bill to frontier because I returned a set-top box and cancelled cable. They said it never returned. However whenever they use the prepaid mailing envelope and search for it they find it. So this has been going on since July 2018. I refused to pay and keep on writing down who I talked to.

Anyway now they turned it over to a collections agency. I'm debating if I should even bother talking to them? Frontier are obviously jerks and terrible customer service. I am not paying for something I don't owe.

I wonder what they can do?

5 Responses to “collections agent”

  1. AnotherReader Says:

    What can they do? Ruin your credit rating and get a judgement against you. And they will if you don't pay up.

    Frontier apparently has a problem as there are lots of complaints against them for this behavior. In your shoes, I would work with Frontier to track down the delivery of the equipment and get the debt cancelled. They should inform the collector, but probably won't. Your paid in full statement can be sent to the collector, but they may ignore it and file for a judgement anyway. You may have to show the proof of payment and paid in full account closure paperwork in court or risk getting a judgement against you.

  2. Smallsteps Says:

    I agree with another reader it is best to get ahold of the company and solve it once and for all.
    As for the collection group, they tend to go nuts when they find they bought a debt that really was a clerical error or misplaced return item.
    Frontier has most likely got a payment from collections because they think they can get the money plus fees from the consumer

  3. livingalmostlarge Says:

    I have the tracking number and return receipt. I also have proof I cancelled. I don't know what else to do. I have called Frontier every time and written down the name, date, and time, and they say it will be fixed. But then I get another letter a month later. And now more than 6 months later it's in collections. So I'm not sure what they will do. I ask for another receipt but they haven't ever sent it. But I kept photos of my mailing labels and stuff but NADA. So now I'm stuck.

  4. Lucky Robin Says:

    This article lays out what you need to do:

    As for Frontier, since they sent it to collections, they probably don't care anymore, but if you can get them to send it to you in writing that the debt has actually been paid it would help. Go up the chain, have your list of the names and dates and times you spoke to people handy. Insist they email you a receipt immediately, while you are on the phone. If they won't, tell them you will be calling back every single day until they send you that receipt. Don't be angry or threatening, be polite but persistent. Always ask for the same person. You want to be a pain in their butt, but the kind that is like a splinter they want to take out, not a bullet they will call security for.

  5. Joe Says:

    File a complaint with the BBB - this has worked for me.

    Do you have a local news station that has a consumer affairs reporter? They could be a big help.

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