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My Macy's Nightmare

October 5th, 2017 at 04:51 am

So in August we bought a new bedroom set from Macy's to fit our new king size mattress. The total cost of the set, it was a large annual sale, was $2866.60 including a $200 delivery fee and sales tax.

So where was the headache? I tried to place the order using the gift cards I bought for 8% off on gift card granny and it worked. But I wanted to leave enough to put on a macy's credit card I opened that would allow me to get 20% back up to a maximum of $100. I figured we don't care about our credit anymore so why not.

Anyway while I could place the order it took me over 4 days to do so including calling from Asia in the crazy early morning hours to place the order because even though I opened a credit card with macy's and was approved they wouldn't let me charge on it. I was upset and asked for the 20% discount and they refused. They said I could deal with it upon getting back and before delivery.

Well I tried before September 2nd. No matter what I did they couldn't fix the issue and they said to have it delivered then worry about the payment.

So now over 1 month later it's still not resolved. You are probably going WTF. Well they've been trying to figure out what went wrong but they can't. So I got free delivery out of it back in August $200 when I placed the order.

Then they tried to deliver the parts of the mirror above the dresser and twice they didn't get the right parts. So I got it this week in the mail after 1 month. DH put it together because after waiting for delivery 2x more and still messing up we were pissed. Another $100 came off the price.

I'm still waiting for Macy's to Balance transfer the amount they charged me to the macy's card so they can retroactively give me the $100 or 20%. Seriously. I am in dispute on my CC because I had refused payment and more importantly I wasn't sure what I was being charged because I still 1 month later do not have a receipt. Yes I am not lying. I do not have a receipt showing what I bought and how much it costs.

Macy's is the worse. I mean seriously I have to wonder if it's even worth all these headaches for the discounts. I mean I probably all in am around $2230 in gift cards. So about 20% off the $2866 purchase price but the stress and headache have not been good. I was waiting to write this post until it was resolved, but I seriously can't wait. Besides the face the woman helping me says it'll still take another 10-14 business days! OMG.

I hope this is done before the end of the month.

5 Responses to “My Macy's Nightmare”

  1. creditcardfree Says:

    Oh wow! I'm sorry you are dealing with this. Clearly they don't know what they are doing!

  2. rob62521 Says:

    This sounds like a nightmare. Maybe you will eventually get the set free if they keep deducting money. But it may not be worth the hassle and stress.

  3. My English Castle Says:

    Yikes. Stuff like that seems never ending.

  4. Amber Says:

    No receipt? That is the craziest thing ever. In the past when I've ordered, I have always received a confirmation email of my order.

  5. LivingAlmostLarge Says:

    Its an insane thing

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